This course looks at some of the key elements for communicating in a crisis, covering key issues such as:

• the key messages that you will need to spread;
• the communications planning process; and
• some specific issues related to the media.

The course gives an overview for managing communications during a crisis; it is not a detailed course for potential media spokespersons. Ideally, you will have completed the Introduction to Crisis Management before completing this course.

The course will take about 20 minutes to complete.