BA passengers endured a weekend of disruption following an IT outage at the airline on Friday evening. BA’s website and app were inaccessible for hours on Friday evening, preventing customers from checking in online or booking flights. Saturday then saw the worst of the disruption, with all short-haul flights to and from Heathrow cancelled. There …
To their great credit, the Irish Health Service Executive (HSE) has published the full post-incident report into last year’s Conti ransomware attack. Prepared for them by PwC, the report is a fascinating read and allows us all to learn from the HSE’s unfortunate experience. The initial infection took place on 18th March 2021, when a …
What Lessons can we learn from the Conti Ransomware Attack on the Irish HSE? Read More »
Never let it be said that we don’t celebrate good news! Since April 2018, UK banks have had to report “Operational and Security Incidents” affecting personal and business current accounts to the Financial Conduct Authority (FCA) if they reach any of the following thresholds: 10% of transaction affected; 5000 payment service users affected; and/or 2 …
Some Good News in Latest Figures from the Financial Conduct Authority Read More »
So it’s the final day of Business Continuity Awareness Week (BCAW) 2021: what have we learnt this year? Undoubtedly, BCAW 2021 has been dominated by high-profile ransomware events, with a combination of: Continued fallout from the DarkSide attack on Colonial Pipeline earlier in the month; Ongoing disruption to the Irish Health Service following an attack …
The most recent annual “Causes and Impacts of Data Centre Outages” report by the Uptime Institute gives a fascinating snapshot of the industry. Key findings include: The frequency of data centre outages continues to be a source of concern for both customers and operators: Power issues remain the most common cause of disruption but constitute …
BCAW Day 2 – Data Centre Outages Still a Concern Read More »
As ever, it has been a busy start to Business Continuity Awareness Week (BCAW) 2021… Over the weekend, Santander in the UK suffered major technical issues affecting branch, telephone, online, app and card services. Sadly, according to figures compiled by the Financial Conduct Authority, this seems to be part of an ongoing problem, with Santander …
Salesforce is still working to fully restore services to clients after a serious outage that began late last night. Initially their entire portfolio of customer relationship management services were inaccessible to users; but most were restored within a few hours. As a major player in the software-as-a-service industry, Salesforce are clearly focused on keeping their …
Salesforce Outage – How Reliable are Cloud-Based Systems? Read More »
Virgin Money was in the news again on Tuesday when its digital services were hit by technical problems. It is reported that current account customers were unable to make transactions and access their accounts for much of Tuesday, with many expressing their frustration on social media. The timing was particularly unfortunate, coming at the start …
Yesterday morning, millions of websites were off-line as fire raged through a data centre in Strasbourg. OVH is the fourth largest web-hosting provider in Europe (after AWS, Microsoft Azure and Google Cloud), and operates four data centres on the Strasbourg site. One 500m2 data centre was destroyed and another was damaged in the blaze; the …
